Travelling LAS-LAX onwards to EU and Verifly OK all the way, I showed up to a very busy AA
LAS priority line.
AA checkin was perfectly fine with verifly , but did not manage to hand out the last onward BP to the final EU destination. The AA agent didn’t know why (just three weeks ago she could do it, on same itinerary)
So I decided to exit airside to BA checkin desk at LAX, which is typically an efficient and rather friendly outstation and where I know by name several agents.This because I had ample time, and the BA app was showing all sort of irregularities (from no reservation found to missing tkt number to the final dest., etc), so didn’t want any last minute hiccup at the gate. Boy, was that a mistake.

The BA agent was unwelcoming to say the least. She refused to see Verifly. She started a bit condescendingly ‘ OF COURSE we need to check you in for London first’. I showed my BP to LHR and said that the AA agent in Vegas advised me just to collect BP at gate in LAX, which was not attended as it was too early. These words caused some serious eye rolling and patronizing comments
She went ‘just show me all your documents if you want to fly to XXX’, ‘you’re coming from another airline, that’s why you don’t have the BP’ … She then proceeded to examine again all docs for the UK bound flight and for the EU bound flight. She misquoted the need for UK locator form for transit, but I had done one a anyways, just in case. She kept giving me the ‘I’m not sure’ look to any document i showed her.
As she didn’t care for verifly, she then asked me to pull out the physical vaccination card. Looking at the covid test, she kept asking over and over for explanations -are you sure?- I don’t see it- if it was an antigen test, even if the word ANTIGEN was in cubital letters.

Well OK, we are all tired of this, but i presume her shift had started not long before, as it was well over 4 hours from BA 280.
When I pointed out to her that she didn’t have to be confrontational as I was showing her all docs one by one, she lost it. She stopped, and said ‘you’ll deal with my manager now’.
She ran to the back office and came back with her manager, who was a bit puzzled as he couldn’t figure out why he was needed. The manager didn’t want to tell me why he was asked to come out and said ‘its a private conversation between me and the agent’, which I didn’t find very private, as I am BA customer and he's a BA manager. But anyways.
Sounds romantic, but I remember the time when there was a smile awaiting even when i was travelling the last row of economy. Now as a revenue F you’re made feel like it’s your fault you decided to travel.
Morale: Even with Verifly is hit or miss