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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Feb 18, 2022 | 5:59 pm
  #349  
anabolism
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Originally Posted by plinth857
I need help requesting ORC on a recent flight between Nashville, TN and Brownsville, TX. My original routing was BNA-->PHL-->DFW-->BRO. The BNA-->PHL leg was canceled and my new flight was just BNA-->DFW-->BRO. My booking class was N. Am I still eligible for ORC? If so, how do I request it? When I put in my ticket number for requesting missing miles on the AA website, it says that it is ineligible. I'd like the additional EQM/EQS if possible.!
How did you get from BNA to PHL?

You request ORC by contacting AAdvantage Customer Service. You can call them or use the "Contact Us" link on the AA web site, then choose AAdvantage Customer Service from the drop-down. To call, you can call the main number for your elite desk and tell the robot you want AAdvantage Customer Service and then specify you want an agent.
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