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Thread: What the is this? 5% Discretionary Service Charge - hidden fee!!
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Old Feb 18, 2022 | 12:23 pm
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PortlySpartacus
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Join Date: Aug 2013
Location: Minnesota
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What the is this? 5% Discretionary Service Charge - hidden fee!!
I just noticed this on two reservations I made today with Hyatt properties in London.

PLEASE NOTE THAT A DISCRETIONARY SERVICE CHARGE OF 5% WILL BE ADDED TO YOUR ACCOMODATION BILL.

Nowhere did this 5% fee show up during the reservation process on the Hyatt website. Only after I booked the room did I see this statement show up in the confirmation email in the Reservation Details section of the email as a "Note from the hotel"

How can these properties get away with tacking on a fee after reservation has been confirmed at a previously confirmed price? What gives?
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