What the is this? 5% Discretionary Service Charge - hidden fee!!
I just noticed this on two reservations I made today with Hyatt properties in London.
PLEASE NOTE THAT A DISCRETIONARY SERVICE CHARGE OF 5% WILL BE ADDED TO YOUR ACCOMODATION BILL.
Nowhere did this 5% fee show up during the reservation process on the Hyatt website. Only after I booked the room did I see this statement show up in the confirmation email in the Reservation Details section of the email as a "Note from the hotel"
How can these properties get away with tacking on a fee after reservation has been confirmed at a previously confirmed price? What gives?