Originally Posted by
tonei
Can you remove the middle name on the Asia Miles side?
No. They told me it has to match my travel document exactly and my passport has the middle name.
Originally Posted by
onetouchpass
Wow I've had almost the exact same experience as you.
- Amex agent couldn't fix and have escalated internally
- Sent CX another proof of name (passport) to ensure that my name is properly inputted in their system.
- I see the same name arrangements as you describe here on my Asia Miles profile
My given name has 3 parts separated by spaces so it should be for me something like "GN1 GN2 GN3" as 'first name'.
Is there where you're currently stuck? What actions have you taken to fix this? I have a flight on hold for 2 more days and I don't want to lose it
I spoke to someone else and when they navigate to that menu it says Mr First Middle Last... so it seems like this is probably the issue.