Originally Posted by
Points Scrounger
It makes no sense that Off 5th online continues to accept this "liability" while training store staff to refuse Saks cards, unless they're unaware of such a loophole.
It's poor branding, but the HBC
website offers some clues:
1) Saks, Hudson's Bay and Saks OFF 5th are listed as three separate units. OFF 5th is not represented as part of Saks.
2)
In 2021, Saks OFF 5TH’s ecommerce business was established as a standalone company. The online store is a separate entity which could enter into its own agreements.
The physical giftcards are not issued by Saks:, but rather by Merchandise Credit LLC. It's possible that OFF 5th does not have a contract with Merchandise Credit LLC, while the separate online entity does. (Anyone have a recently purchased physical Saks OFF 5th gift card?)
Still, there are representations on both websites that the cards are accepted both at Saks and OFF 5th. They need to clean it up.