When I rebooked my flights at the end of October 2021, I ended up having a chat with the very nice lady that helped me doing that (I was a bit annoyed as the original £1050, 114,000 Avios and upgrade voucher used for a RTN to Tokyo(both Leg in CW) and were refunded ended up being a new LAX ticket for £1300, 190,000 Avios and upgrade voucher), so I specifically asked if once all those booking were finalised they would dismantle the team she was working in and she told me that the team would probably still continue for another year to deal with any future cancellations or similar due to the ever changing travel scenario