It is a IT provider for hotels , they sell CRM suite they use internally . This system can be used by hotels independantly , however it can be rolled out in all hotels

this seems to be a single isolated case , cause i also havent seen or heard about canary , and accor recently signed a contract with a similar german company which provides same product/services

as goldorak said , OLCI is pretty useless in accor anyway cause you still need to go to desk everytime and do all paperwork , except maybe for specific requests

Accor management is aware of it and are "working on it and we can expect new features released soon" based on what i have been told by insiders

To be honest , they are quite late on that topic , compared to Hilton or Marriott for instance , where you can skip the checkin-desk (if i got it correctly works only if you have been in that hotel once) and manage almost everything from your phone (checkin , virtual room keys on your phone , select your room , request amenities , etc .... )