Originally Posted by
orbitmic
Bear in mind that the passenger admits - at the very least from all we know - to swearing. Unlike you, I haven't checked case law, but I imagine that the threshold for anyone to make a case that somehow the BA behaviour would have made the swearing understandable/inevitable to the point that it should not be considered a potentially legitimate cause for offloading would be pretty high.
As for the notion (suggested by the passenger) that the offloading was due to him making a complaint, I expect that he would have an extraordinarily difficult time making a credible case.
BA has zero tolerance policy on staff abuse, swearing at staff is contrary to the terms of carriage. Whatever attempt at justification maybe, it would not be relevant.
Last edited by Waterhorse; Feb 17, 2022 at 3:58 am