Originally Posted by orbitmic

To be honest, it’s not a very frequent occurrence that the Club cabin (the one which witnesses and heard reactions would presumably come from) is dominated by cockney accents so I’m not sure this is the setting where an “anti posh” bias would be most likely. And you are absolutely right that independent witnesses do not create a certainty, but ultimately, on a likely scale of bias, wouldn’t you say that a protagonist’s own version (the other account that we have) rates even higher?

For better or worse, at this stage, the downgrade is a bit of a red herring. The key complaint by the passenger is that he and his family were wrongfully kicked out of the plane (ie his attitude did not justify it), and ba’s view seems to be that his attitude was disruptive and thus justified disembarking the passengers. So the passenger’s “attitude” (words, behaviour, timing of reactions etc) is the key point of disagreement, and short of a full recording, independent witnesses’ accounts is going to be the main reference point. In my experience, it is also not the case that passengers always take the airline’s side. They do sometimes, but others, they are in fact very prompt to blame the airline and crew for delays they experience even when those are precisely not caused by the airline itself.