Originally Posted by JByrne777

I made two large purchases that failed to track, despite having received confirmation emails from the shopping portal following the completion of both orders. The first was $900+ from Dyson back in November. This should’ve earned 3x miles plus 4K miles for the holiday promo (spend $1200, get 4K miles). The second was for $3059 from Bergdorf Goodman which was 12x miles at the time, plus 1k bonus miles for another promo.

I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.

After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day