Originally Posted by
zitsky
It’s about expectations.
”Oh zitsky pushed the call button again. Better get him another scotch. And don’t forget the foot massage. Make sure you give him the key to the Delta One bathroom!”
No massage or key to D1, but the customer might need some water to take a pill on schedule and the seat belt sign is on. Or (happened to me) hot coffee was served in a leaking cup. Or it could be a real emergency, such as a seat mate in obvious medical distress. If C+ is supposed to include free drinks, it's not unreasonable to request that scotch.