Here are my form letter templates. I have taken to giving each a Case number (3 digits was hopefully overkill) for my records. E.g. In case you bought 2 bonsais. They will also get docketed upon intake. If we all use these letters and escalate appropriately, we will have a much greater impact than writing in free form stream of consciousness (which I sometimes do, esp for unheeded unsub reqs). Also, most merchants have an arb clause if it comes to that. I'm currently shopping the Verizon deal. I would not recommend suing or harassing AA because they could shut your account down, which would defeat the whole purpose of this exercise in futility. I don't know how I feel about this steaming pile of mess (aside from litigious lol). At least with UA and DL you know what you're getting.

Greetings Cartera dba AA Shopping, This is my 1st inquiry. I purchased a in exchange for Base Miles. Please credit the promised Base Miles and Loyalty Points. Thank you. Yours, Case 001

Greetings Cartera dba AA Shopping and AA Customer Service, This is my 2nd inquiry. I purchased a in exchange for Base Miles. Please credit the promised Base Miles and Loyalty Points. Thank you. Yours, Case 001

Greetings Cartera dba AA Shopping and AA Customer Service and Mr. UpperMgmt, This is my 3rd inquiry. I purchased a in exchange for Base Miles. Please credit the promised Base Miles and Loyalty Points. Thank you. Yours, Case 001