Originally Posted by virtualtroy
That's the main bit that they're useful for and where DUB entirely falls down on knowing the rules. Provided they've got the rest of it right, the fares calc should be straightforward (though as both Guy Betsy and I observed earlier, with the AA DUB office that's not always the way)...
I've done bookings for a few people this way. I book on Sabre. Queue to Cairo. Email Cairo. Cairo queues to Dublin. Dublin queues fares back. The problem here is that Cairo will just take whatever Dublin says as fact and will issue on command. I have had to QC Dublin's fares more than a few times with major errors. On one occasion, Cairo issued a ticket that was more than US$2000 difference and it was only after I sent a message to Dublin to question their calculations was the error admitted and the ticket was voided in time! Another ticket was queued to Dublin for reissue when the client was in LHR. Basically client wanted to travel LHR-YVR-JFK-DFW-HOU-MIA-JFK-HKG. Dublin insisted that client cannot do 2 transcon. ??? YVR-JFK is one. The other is JFK-HKG. I ask ??? Client is not stopping in YVR. No - it doesn't matter they say, as flight is going JFK-HKG with a stop in YVR, they will count it as a stopover ... More ??? from me. AA Dublin insisted that passenger should either book JFK-NRT on AA then to HKG or JFK-DFW-NRT...
In the end, I just asked my client to reissue said ticket with BA which he did because I couldn't get AA in DUB to agree with me before my client was leaving LHR.
So if I'm having problems with direct computer access... I can see what you guys are going through!