Stayed here after being walked from the nearby Sheraton.
The hotel looks and feels brand new. The lobby is gorgeous. For the most part everything was well-designed though the automatic light in the bathroom was a pain in the butt. The bed, like another reviewer, wasn't comfortable. The linen was rough and felt like a cheap polyester-cotton blend. Staff are very young. Zero elite recognition. Had to ask for an upgrade. But I did score a junior suite with northward views of Virginia Beach so no obstruction from all the towers to the south. They charge an annoying $20 resort fee that basically no benefits in the winter. The resort fee includes enhanced wifi for all guests. I asked about the replacement benefit per Bonvoy. Front Desk said they didn't provide a replacement. I asked for a manager who apologized and said they take $10 off the resort fee for elites who are supposed to get free wifi. That's better than nothing but the wifi prompt says enhanced wifi is $13 a day. So there's where I really take issue with the resort fee. I don't think this was intended to be a resort because there is a M Club. But the M Club has never opened since the hotel opened in 2020. At check-in I was asked to choose between 1,000 points and a restaurant breakfast. I chose breakfast. Interestingly, hey are also giving 750 points per day for having a closed lounge. So again that tells me this isn't actually a resort. In the restaurant, they refused to let me use my breakfast voucher for anything off the menu or even the buffet. The restaurant supervisor said the voucher got me a choice between oatmeal and a $17 "all American" breakfast. That was kind of funny because I wanted to order something that was cheaper than $17. Like the resort fee replacement benefit, a hotel manager claimed the restaurant was mistaken and the voucher could be used for ANYTHING under $22 on the menu plus coffee, milk, juice, tip, and tax. Supposedly the restaurant is being retrained to know this. All things considered this is one of the nicer Marriotts in the Lower 48 but there were a lot of things missing. No robes or slippers, no bathroom amenities besides soap, shampoo, conditioner and body wash. Dispenser wall mounts have been added so I suspect the individual bottles of toiletries will be going away soon. There wasn't a gift shop or pantry, which is an issue since I didn't see a store within eyesight of the hotel. No newspapers, local information, or even a concierge. The resort fee includes a concierge but you have to go to the Cavalier, their neighboring hotel, for that service. The owners of this hotel and the Cavalier are building a Hilton Embassy Suites to the south of the Marriott as part of the Cavalier resort. Interesting that they aren't building a Marriott branded property.