Originally Posted by
PUCCI GALORE
In this instance - have they lost their fare money as well? That does seems very cruel to me. If they have not I am sure that you would be able to whip them up Q codes and get them on their way. Such a shame, I am really sorry.
OP mentioned that they were given an FTV. So it didn't end being a complete disaster for them and hopefully OP can help them reschedule soon.
Another pointer for OP - you can also advise your parents to call 119 and obtain a paper certificate via the post if apps, websites etc just isn't their thing. Such a certificate isn't time limited but the NHS app or COVID status website's codes are all time-limited to 30 days from generation and must be re-downloaded each time.
