Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
I am so sorry to hear of this - truly what has happened to them is what could have happened to so many people. I saw the words NHS cards and thought "Oh No!"
In this instance - have they lost their fare money as well? That does seems very cruel to me. If they have not I am sure that you would be able to whip them up Q codes and get them on their way. Such a shame, I am really sorry.