Just returned from the Conrad Tulum for our honeymoon. Spent 360k HH points for 5 nights, at 90k per night with the 5th night free. Booked a base “Tropical View” room and was upgraded to a “Partial Ocean View” room as a Diamond member.

The hotel was at about 20% capacity (according to the concierge), so I was pretty disappointed to not get a suite. Seems like it was a corporately mandated policy to only allow one room-type upgrade for Diamond members. However, the rooms are spacious and beautiful, and we really enjoyed the partial ocean view room.

The free breakfast for Diamonds here was actually free (no additional fees for the buffet or for specialty coffees). The breakfast was undoubtedly one of the highlights of our stay. It rivaled the best hotel breakfast buffets that I’ve ever eaten at… three rooms full of pastries, juices, an omelet bar, smoked salmon, chilaquiles, fresh smoothies, and basically every fruit I’ve ever seen.

There were three restaurants on site (the 4th one is still under construction). Prices were high, but what you might expect for a high-end hotel in a resort setting. My wife and I ended up spending $75-$100 per person per dinner. For the record, the food was incredible. Aside from an average experience one night at their pool side bar, we didn’t have a bad dish during our entire trip (which included lunch at their casual restaurants).

There is a sneaky 10% “service fee” that Hilton adds on to every bill. I asked multiple waiters what the fee was for and they said that it was for all of the staff around the hotel, but it was not their tip.

The service was impeccable. Not sure if it was because I was a Diamond member, or because it was our honeymoon, or because the hotel was a ghost town, but we were given the royal treatment. We were given something extra at every lunch/dinner (champagne, an appetizer or dessert), and we had the concierge checking in on us at least twice per day.

Funny enough, the only time we noticed a decline in the service was our last day, when a group of Hilton execs arrived on the property. Basically, every staff member in the resort dropped everything to make sure they had a great experience. We had a waiter tell us after a 45 minute wait for a beer and some guacamole that the chef deprioritized our order in order to serve the Hilton table faster. Pretty disappointing, but I can’t blame the staff for trying to impress their bosses…

Overall, I can’t recommend the Conrad highly enough and it’s not a bad way to redeem HH points given a room rate of ~$750 per night with taxes/fees. Looks like Hilton is “discounting” the points rate from 95k to 90k per night as they try to fill up the place for the first few months after opening.