Originally Posted by
michhol
Hi all,
We just ran into an issue booking an award with LM. Purchased miles which immediately posted in the account but at the last stage of booking the reward following message keeps popping up:"we're sorry! we could not process your request, try again. if the problem persists contact our call center"
This has been going on since yesterday afternoon, already tried Chrome, Safari, Edge, and the LM app on iPhone but the problem stays the same. Any ideas?
If you can see the award on line you can use the call centre to make the booking for you. That’s assuming the availability is not phantom (you may wish to confirm the seats are there through say United or Aeroplan).
Even though the website failed there is a small chance you already have a booking or PNR generated by the failed booking attempt. This has been known to happen, and the call centre can sometimes retrieve it for you. If the seats are taken through a PNR, and the call centre can’t find it, the seats will usually get released back after 72 hours (sometimes sooner).