FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Old Feb 9, 2022 | 12:45 pm
  #328  
JMN57
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15 Years on Site
 
Join Date: Dec 2009
Location: PHL - NYC - PSA/BLQ/MIL
Programs: AA EXP, Marriott/Hilton Gold, AMX-Plat, Global Entry
Posts: 3,264
Why is AA phone lines a 3-4 hour wait today?

I just landed in Italy this morning (AA 198) and need to ticket an on-hold reservation that expires @ midnight. Can't pay online as I want to use a $300 credit that expires in March. I'm sitting on the phone. Was disconnected once after 20 minutes - current call just passed 26 minutes.

Anybody have a good shortcut?
Is there a way to just ticket online and then go back at them and ask them to refund the $300 credit value to me as they aren't answering the phone??

It's almost 9PM in Italy and I'd really like to get this ticketed so I can go to sleep.
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