Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 6,242
Doesn't seem right to me either. Perhaps the agent thought you were trying to get a full refund, and not simply return the value a trip credit?
-FlyerBeek