FlyerTalk Forums - View Single Post - How do you handle a seat change request? Do you ever feel like a jerk for saying no?
Old Feb 8, 2022 | 9:30 pm
  #72  
bocastephen
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Originally Posted by ms_go
I had my seat swapped this morning by a gate agent at ORD, and I didn't even have a chance to say no. I first noticed the change when I opened the pass on my app when boarding began and saw that my seat had changed from 4B to 1A. I asked the gate agent why, and she told me a family had asked to sit together. When I told her I chose the seat I did because I prefer not to be on the bulkhead, the response was, "Sorry, that's all we have left." Apparently I was not the only one with a surprise last minute seat change. I heard another couple asking the flight attendants during boarding why their seats had been changed.
I would report this - doing an unwelcome seat change without asking the customer is unacceptable in any case, but to do it to a first class passenger is over the edge of unacceptable, especially given the flippant response you received. Please report this to customer service and escalate as needed.
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