Originally Posted by
SK AAR
Let me add a few personal experiences with gotogate, aka Mytrip (admittedly, it has nothing to do with TK): 2 times (this year and last year) MyTrip has requested (without notice or my consent) the airline to refund tickets that I had agreed with the airline would be on hold/kept as open ticket for later rebooking following invol. schedule changes or cancellation. Imagine my surprise when calling the airline requesting an (invol) rebooking of the ticket and then to be told that Mytrip requested refund, i.e. the coupon status of the ticket is no longer "open" and the ticket can't be rebooked/used anymore. Needless to state that I have seen no correspdonding refunds from Mytrip to my credit card.
I had this with Mytrip. Do you have any links to Sweden? It surely isn't hard for you to issue a claim against them when you're based in DK? You could claim for the full cost of rebooking, up to a C/Y fare.
I've also never had a refund. Essentially, Mytrip broke contract law and stole my money.
If you decide to take it further, for example the Swedish Consumer Board, or just the EU Small Claim's. You also have a relationship to the airline that can't be nullified by the ticket cancellation because a cancelled flight established a liability between yourself and the airline. It will be easier to go after the airline than Mytrip/ETraveli. Perhaps there's even a more established civil procedure between DK-SK given the close links between those two countries. -Please let me know by PM!