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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Feb 5, 2022 | 4:04 pm
  #317  
twitch76
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4+ hours for me today. (About 1:20PM PST on Feb 5, 2022).

I called because I received notification that my SAN-PHX flight was cancelled (about 2.5 hours before departure).

Ended up booking a backup flight on Southwest… AA automatically rescheduled me on another SAN-PHX which was delayed… then delayed again… and finally canceled.

The SAN-PHX was the first leg of SAN-ROW. Will I get a refund of the unused portion of the ticket?

(Hopefully 2:10 is long enough to get my bags and recheck on PHX-ROW).

:sigh:
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