Hi I just upgraded my travelers from basic economy to economy. In doing so we’re supposed to have the ability to pick our own seats, right? When I go to seat selections it’s asking us to purchase seats with a message that pops up that says
“There are no complimentary seat assignments available at this time. You'll be assigned a seat at no charge prior to boarding, or you can purchase an available seat on the seat map.”
Which it wouldn’t be complimentary seating since we already paid for it when we upgraded from basic economy to economy. Is this right and even though I upgraded to economy I still have to purchase a seat?