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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Feb 4, 2022 | 7:29 pm
  #288  
greekfreak
10 Countries Visited20 Countries Visited500k100 Nights
 
Join Date: May 2021
Location: ORF/RIC
Programs: AA EXP., UA Silver, Marriott Ti/LT Gold, Sixt P. National EXE
Posts: 56
AAdvantage Platinum Service Desk - Does it still exist?
Sorry I searched all over the web and I can't find any information.

Long story short, I remember a few years ago whenever I called AA, they would answer almost immediately. Now, as an Executive Platinum, I have to wait 8+ hours to get a call back. Did they get rid of the Platinum Service Desk?

I've also been waiting since October to hear back from customer relations.

Thanks in advance for any help!
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