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Thread: FAQ : Your guide to Household Accounts
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Old Feb 4, 2022 | 4:02 pm
  #252  
neuromancer
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Join Date: Jan 2006
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Originally Posted by hogo74
I'm seeing the same behavior when I try to redeem from our HHA and logging in with my membership credentials - there is no way to change the first passenger (or set up a single passenger booking for someone on our list of members and friends), even when toggling the "Is the payment card holder travelling on this booking" option. But when we log in with my wife's credentials, the option to select a traveler from the drop-down list appears once the "Is the payment card holder travelling on this booking" option is set to "no". I am pretty sure I redeemed for others before when logged in with my account, but somehow that doesn't work for me now, at least not at the moment.
There is a topic about this, but basically, it is a security precaution only for members that have not redeemed for a very long time. you have to call to book (unfortunately) and after that the account will be unlocked.
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