Originally Posted by jameswes

I've had multiple cases where I just call/twitter globalist support or the hotel directly to explain and I've never had an issue. One time it was changing the hotel (had a nonrefundable points reservation at HR near Tampa, wanted to stay at the hotel I was currently at instead, the globalist support helped contact the hotel to waive the cancellation penalty). I've had a couple other cases where the first or last day got cut off for travel reasons and the hotel was easily able to remove the one night without an issue or penalty.

So I'm not saying definitively that it can't/won't happen. But just that I've had good luck with getting this moved/changed/canceled even past the cancellation window.