Originally Posted by richarddd

I reserved a Budget car for a four day rental using Budget's web site. When I arrived to pick up the car (at SFO), the receipt listed a 99 hour minimum rental period. This was not mentioned in any terms & conditions I saw, including on the confirming email. I asked what would happen if I returned sooner and was told I'd be charged almost twice as much ($286 v. $155 total). When I complained, agent spoke to a manager and called central reservations, then told me there was nothing they could do - the rates are locked into the computer and they can't change them. This doesn't make sense to me, but I didn't want to spend a lot of time arguing with Budget. I checked other rental counters and found a $186 rate at dollar.

Is there a 99 hour term or condition listed on the web site? Is this typical Budget behavior? Any suggestions?