I'm not a regular CX flyer, but a friend who is (or was, rather) sent me the text of a chat he had with 'm the other day.

"Your queue position: 1

please wait... Peggy Live agent is coming in.

Hello, this’s Peggy. Thank you for waiting.

How can I help you?

sorry I lost you

May I know your itinerary , travel date and how many passengers for you would like to check please?

I am looking for a 1 way flight AMS MNL in April

1 person

Let me check the details for you. It may take a few minutes, please wait for a moment.

No problem take your time

Thanks for waiting.

After checking, there is no seat available for the Cathay Pacific or partner airlines in APR2022.

why not?

If there is no seat available for redemption, it cannot redeem with Asia Miles.

I don’t understand does this mean they will not be flying or allowing any redemption

what if I want to book Finnair?

For Cathay Pacific flight, as a result of the rising Omicron cases worldwide, further tightening of aircrew quarantine measures and flight bans from certain destinations have been imposed by the Hong Kong SAR Government.

These restrictions continue to impact our flight schedule and, consequently, will further reduce our flights to and from Hong Kong from now, therefore, there is no paid ticket or redemption ticket available in APR-JUN2022.

For partner airlines flight, we can only check if there is seat available for redemption only.

would you be kind enough to look at Finnair for me please

Let me check the details for you. It may take a few minutes, please wait for a moment.

thanks again

Thanks for waiting.

After checking, sorry that there is no flight operate from Helsinki to Manila for Finnair, therefore, it cannot redeem the ticket from Amsterdam to Manila with Finnair flight.

For other partner airlines, Qatar Airways, sorry that there is no seat available from Amsterdam to Manila via Doha in APR2022.

OK last question what if I went Helsinki to Manila

May I know if you would like to check the itinerary from Helsinki to Manila in APR2022?

yes please

Let me check the details for you. It may take a few minutes, please wait for a moment.

Thanks for waiting.

After checking, there is no redemption seat available with Qatar Airways from Helsinki to Manila via Doha in APR2022.

For Finnair, there is no flight schedule from Helsinki to Manila .

So it looks to me that something is really not right here

Seems One World partners no longer want to take Asia Miles booking which seems to me they obviously think CX is in big trouble

Sorry that we don't know why there is no redemption seat available from partner airlines.

It’s pretty obvious if you ask me. Hey thanks for trying I really appreciate it and good luck because I really think CX will not be around much longer. Take care.

We very much understand your frustration on this matter, unfortunately, there is no seat available for redemption ticket at this moment.

I understand it’s OK

Thank you for your understanding.

Is there anything else I can help you with?

NO you were great thanks

You're welcome.

Thank you for your enquiry. We will now close the conversation. Have a nice day! Bye Bye

Peggy left the chat"