Originally Posted by
vasantn
Even when you call that number, unless you get deep down into the IVR menu tree, at every stage the system tries its best to divert your call to your elite reservations desk, and then you have to ask to be transferred to AAdvCS. At least that used to be the case; I haven't had to try in a couple of years.
Yea it's similar when you call AA Vacations, they are obviously trying to weed out anyone that calls that number thinking it's for typical reservations stuff. But assuming you follow the correct prompts to AAdvantage account service (or whatever) you're speaking with the right people.
Originally Posted by
vasantn
I've used it only once recently (unsolicited) and got a response within 2 days. Dunno if it's status-dependent but shouldn't be.
Good to know
