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Thread: Delayed responses to Customer Care complaints/feedback (Dec_21/Jan_22)
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Old Feb 3, 2022 | 2:33 pm
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Eastbay1K
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Originally Posted by RAD_PDX
I know several people have reported long delays in hearing back from Customer Care (when using this form:https://www.alaskaair.com/feedback/general-comments) and that the turnaround time is now quoted as being up to 30 days. I'm still waiting to hear back about something I submitted on December 21st, and I'm curious what data points others might have to offer on extended reply times.
My late December kvetch took about a month. Ironically, I wasn't going to send an Alaska Listens message but I later received an email asking me to comment on the flight and airport experience, and clicked, and it took me to Alaska Listens.
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