Originally Posted by
Utskicat
Im confused by this this comment. If your PNR is eligible for changes, you should just be able to cancel online for a full ecredit, why would someone rebook to create a split residual? Maybe I'm not understanding your point.
Cancelling online doesn’t always work as fast/easily — and sometimes it doesn’t work at all — as modifying the trip online. And so when time is short, it can be better to do the “modify flight” thing rather than the cancel thing when not wanting to risk things with a phone wait or even online wait for the cancel submission form to work its way through Delta.