My situation - Flight canceled in mid-Feb
I chatted via WhatsApp.
Not very helpful. Clearly not a decision maker. She refused to budge beyond the third week in March when the first FC was available.
No partners or other carriers were allowed. Given that the flight shows up no where online as a FC flight, I figured I would accept it and kick the can down the road.
It is waitlisted and will take up to 48 hours to confirm. So maybe it confirms maybe it doesn't.