Originally Posted by Utskicat

Good data point. If you now have OV, that looks like they follow the procedure in the chart above to apply a GUC instead of a RUC to a domestic flight in F. So J = OV. As we get more data points it’ll be interesting to compare reality to what is policy. Just curious, before they process the upgrade, did delta.com show the flight as “Global Upgrade Available” or “Upgrade Available”? Since there’s a new differentiation between these two flags it may have been tough to notice it if you weren’t aware there’s now two different labels.

I have to be honest they have made this aircraft layout to class mapping based differently on GUC vs RUC incredibly complex. If it’s still a highly manual process like before and up to to the agent to manually follow the published steps with little automation, then we are likely going to see the rules applied differently than policy, at least until agents become familiar with the new rules. But it’s so complex and we saw that agents sometimes apply different rules previously, I don’t know how they’re ever going to remember all of these class mapping’s.

I imagine exceptions like this will last longer than just the first day of the transition.