This is another case of a bunch of 25 year old kids running the IT department. They cannot imagine that somebody wouldn't be glued to their phone 24/7. What makes them believe I have my phone with me when I am trying to login - not from my phone - is beyond me.
(OT) I have a similar issue with Wells Fargo. First, they update their app what feels like every month for "minor performance improvements and bug fixes". And then they stop supporting the Android version on my 4 year old perfectly fine phone. Why? Because they think everybody gets a new Iphone every year.
I am stepping off my soap box now.