I'd have to agree with the One Mile At A Time review of this place, which is 1/5 stars. Truly the most disappointing Hyatt stay I have had in a long time.
I burned a TSU on a cash+points room here. Normal rate for a suite was around $1000. I booked this by phone — there was no word about 'reduced services' though I always assume some things are limited due to the pandemic, of course.
Getting there, we checked in no problem. A man told us they'd lead us to our room (which is a short drive from the check-in desk). Upon returning from reception to our car, the person was just... gone. OK, we have a map.
The room had all its windows and doors opened, putting it at a balmy 59 degrees. That's fine, we'll turn the heat on. I don't mind the room being a bit dated; it's nice that you have a full kitchen and a big soaking tub (we got the Spa Suite). The two story layout is nice. Once we ran a bath we noticed a horrendous grinding and loud noise coming out of two speakers in the ceiling. I tried to fix it myself (circuit breakers, switches) but to no avail. I called the front desk who sent a tech over — about 30 minutes later he arrived and told us it's a known issue with the entire block of rooms and the front desk was aware of it.
OK then.
I called the front desk to ask for another room. After a good 30 minute wait on hold the front desk assured me someone was on the way to get us moved to another room. Great. 45 or so minutes later, someone showed up. It was a man with an incredibly annoyed attitude, holding out room keys at me. Here's your keys, he said, and just left. Grabbed our stuff out of our room and drove ourself there. Top notch service.
We moved to find out next room and drove our stuff over. It was late at this point so we hoped to get some food — but no, the restaurant is closed. No advance notice of this on the site or when called or checking in either. We ordered UberEats. Definitely a quality $1000/night experience so far.
In the morning, the room was entered around 9 by housekeeping. My problem, I suppose, I never left the door card on. I put the 'do not disturb' tag on, at which point we were again bothered at 10, 10:30, 11 and a little past that. At 11 I even got a call from someone who angrily said 'you guys have to check out' - verbatim, those words. Not even a hint of politeness or service minded attitude in a single moment. Somewhere that morning we also ordered 'in room dining' only to be told we have to pick it up from the restaurant. OK. I suppose you should be happy, because I can't imagine how they'd deliver the food short of literally throwing it at you.
We left and we won't be back. There's far better properties around here at half the price point. I have no idea how this place has managed to create such a horrendously abrasive culture that almost everyone I interacted with, save for reception and the kind folks working the breakfast restaurant who I picked up the food from. For what it's worth, I always kindly address people and treat them as my peers, was never demanding or otherwise disagreeable. I've never had experiences like this at any Hyatt property, honestly. If you're considering this spot, maybe just go to CVR instead. Maybe you won't get a view, but you'll at least feel a lot better
