Originally Posted by smythes

Have been trying to contact customer services for days.
You are on hold for an hour and then get cut off,over and over again.
Disgraceful airline.
I am going to sue them in the small claims court for damages and compensation.
Furthermore, I have written to Grant Shapps the minister for transport asking him to consider if they are fit and proper to run an airline.
Perhaps if the government starting imposing draconian fines of a £1,000,000 per day, British Airways would start treating their customers with the respect that they deserve and answer the calls ?
Dont fly with these cowboys,if there is any viable alternative.