Originally Posted by
exploreaswego
We just flew UA yesterday, from ORD - LAS.
Booked BE, both me and my partner are lowly Silver, and we booked the ticket direct as a group of 4, with her sister and her friend.
We had boarding group 2 printed on our ticker, each checked had 1 free bag, had premier access as well as bolded BE printed on the boarding pass.
We checked in on the app, in person, no way we could switch the seats without charge. Was assigned to the horrid last row in front of the lavatory and no recline.
Tried asking different gate agents if we could change seats after seeing a few E+ seats open before boarding, but was turned down very dismissively almost like I was annoying them. And they were all disinterested to help.
In the past we would be able to switch to BE without issues. ....
That's exactly what you signed up for
This has been true from the beginning but an occasional GA will change you to E+ but it is not what your agreed to in booking Basic Economy
That is partially the problem with agents bending the rules, people come to expect it every time.