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Old Nov 15, 2004 | 8:41 am
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richarddd
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Join Date: Dec 2003
Location: NYC
Posts: 7,045
Minimum rental period

I reserved a Budget car for a four day rental using Budget's web site. When I arrived to pick up the car (at SFO), the receipt listed a 99 hour minimum rental period. This was not mentioned in any terms & conditions I saw, including on the confirming email. I asked what would happen if I returned sooner and was told I'd be charged almost twice as much ($286 v. $155 total). When I complained, agent spoke to a manager and called central reservations, then told me there was nothing they could do - the rates are locked into the computer and they can't change them. This doesn't make sense to me, but I didn't want to spend a lot of time arguing with Budget. I checked other rental counters and found a $186 rate at dollar.

Is there a 99 hour term or condition listed on the web site? Is this typical Budget behavior? Any suggestions?
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