for about the past hour I've been trying to change a flight ... the system works fine when bringing up the new flights, but as soon as I select the second segment it spins for a few seconds and throws this:
THANKS FOR YOUR PATIENCE
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PM line rep picked up in 9 minutes (estimate was 15); I read her the flight info that I wanted and she was *totally* befuddled as to why it wouldn't work ... tried to force it manually, no joy; escalated to a "senior staff member" who has been working on it for about 45 min ... more to follow
< update >
agent came back on the call and said Ticketing Support isn't actually seeing the second segment in their searches, so it may be a Schedule Change Saturday artifact that's likely to disappear this weekend :/
flights are DCA-BOS and BOS-SEA on Sat 19 Mar; just placeholders for now, but I was trying to do something with the placeholder flight I had for this Thursday instead of cancelling it
that aside, I suspect part of the problem is that it's only 3+07 between flights, so even though the system initially showed the multi-city option, some other logic (that more than a few of us have griped about for the past couple years) inhibits the ability to sell them as a sub-four-hour connection
< update update >
after a total of close to 2 hours, PM agent confirmed that it was indeed the 4-hour connection-vs-stopover time limit; GTS (Global Ticketing Support?) supervisor was able to override and force the flights to ticket
not everything was perfect — she quoted me an add-collect close to $175 more than I was expecting because it was a pair of “Z” fares end-on-end (even though the system had originally displayed the entire trip in “I”); after I asked her to reprice DCA-BOS in coach she came back with a very happy “Good news! You’ll actually get a credit of $42!” — uh, no, I still want BOS-SEA in F” — end result was about $45 over target but not terrible