Originally Posted by HD75

I am not sure who changed the title on my thread, but whoever did made it so that it is wrong. Despite what so many here thought, it was not a Chase portal issue. Instead, it was the issue described by the poster below:



In my situation, since this flight was scheduled for the week that Delta was having all the cancellations, I decided to wait to cancel my flight to see if they would cancel so I could get a refund instead of the eCredit. Delta automatically checked me into my flight at the 24 hour mark and then I cancelled right after I received the check-in notification. Canceling after check-in is apparently what caused this issue with the eCredits closing, not booking through Chase. As I mentioned, I also had a ticket on United that I was able to use the credits for no problem even though I cancelled directly with the airline.

To resolve this, I did what willywilkes suggested. I used the chat feature on Delta.com, got an agent immediately, explained that my eCredits were showing as closed because they were issued after check-in, and she immediately knew what the issue was and was able to move them to open status. Our travel agent friend was apply to apply them to our upcoming trip. Easy peasy. I went into the chat at 2:50, had an agent chatting by 2:51, and all the eCredits for the four members of my family were reopened by 3:12.