I am not sure who changed the title on my thread, but whoever did made it so that it is wrong. Despite what so many here thought, it was not a Chase portal issue. Instead, it was the issue described by the poster below:
Originally Posted by
willywilkes
I had the "closed" issue for a flight I cancelled in October when I tried to use my ecredit in November, BUT everything on my end had been booked through Delta direct. However, I was able to get it resolved via text. They could see I already checked in for the flight and for some reason when I cancelled there was a glitch that left me checked in, so the ecredit never got to a usable state - chat was able to resolve it for me. Based on the timing, I do not think this is your issue, but perhaps there was still some other technical issue. I would suggest trying to contact again and do not bring up Chase, just tell them you have an ecredit that you are trying to use but it says closed but that you have not used it nor are you past the expiration date.
In my situation, since this flight was scheduled for the week that Delta was having all the cancellations, I decided to wait to cancel my flight to see if they would cancel so I could get a refund instead of the eCredit. Delta automatically checked me into my flight at the 24 hour mark and then I cancelled right after I received the check-in notification. Canceling after check-in is apparently what caused this issue with the eCredits closing, not booking through Chase. As I mentioned, I also had a ticket on United that I was able to use the credits for no problem even though I cancelled directly with the airline.
To resolve this, I did what willywilkes suggested. I used the chat feature on Delta.com, got an agent immediately, explained that my eCredits were showing as closed because they were issued after check-in, and she immediately knew what the issue was and was able to move them to open status. Our travel agent friend was apply to apply them to our upcoming trip. Easy peasy. I went into the chat at 2:50, had an agent chatting by 2:51, and all the eCredits for the four members of my family were reopened by 3:12.