Originally Posted by
ernestnywang
Granted, OP had a partially used ticket, so the refund needs to be manually calculated. I'm not saying CX should have taken that long - CX shouldn't have. However, cases of immediate refunds on wholy unused tickets are somewhat different. I also believe, though, that CX is just being slow and not intentionally withholding cash.
I agree that is likely they are slow. But they are completely unresponsive. The only way I can think of putting a deadline on it is filing a small claims court suit with a set trial date. They will either resolve before then, but will be on the hook for the court costs if I prevail even if they refunded, or they will have to show up for the hearing.
If they would just respond they need more time, I could understand, The only communication I had said 4 weeks and that was on early November.