Originally Posted by
restlessinRNO
MatthewLAX - You have identified a segment of the international business class market that will just not accept UA’s poor Polaris soft product. Reopening the Polaris lounges is wonderful, but it only goes so far. 😊
A tiny segment UA can safely ignore and make a profit.
Indeed, even among the people who complain about this, I bet the percentage which would actually switch to American or Delta and give up their FF miles and deprive UA of revenue over this utterly trivial issue is a rounding error.