Originally Posted by
EAJuggalo
As far the OTA is concerned, they did receive it. They never cancelled their reservation with the OTA. Plain and simple. If I no show for my flight tomorrow I can't file a chargeback with AMEX. As far as the OTA is concerned it is the same thing. OP needs to find out what DL is doing with the credit, maybe get both DL and the OTA on the line to fix it.
No, they didn’t receive it. Issuance of credits is well established in today’s post-Covid world and clearly stated in ticketing details and cancellation policies. OP is 100% entitled to his/her credit and ultimately has grounds for a chargeback if not received. Not saying it would be easy, but this is a clerical error, not a no-show. I do agree that a conference call between DL and the OTA is a good suggestion that might can help facilitate the credit.