Originally Posted by
margarita girl
The FDA started by reading me the policy. I said that the hotel had always been kind enough to let me check out at 6 pm previously even if it meant moving to a less desirable room. She then disappeared to the back, and came back with the same spiel.
They have been very good trip at reading policies - and very bad at taking care of multi-decade repeat elite customers. I would say we're identified the failure point right here.