Originally Posted by
margarita girl
Just when I thought it couldn’t get worse …
I’ve been staying here since 2011, and usually try to book evening flights with flatbeds on UA to get home. Hotel has never denied me late check out. If they need my suite, they give me a key to another room to move my things and shower, which I’m always happy to do. (That’s how I got to check out the lovely dorm rooms!)
I went to front desk to ask for 6 pm checkout. I was told that as Titanium member, I could get 4 pm as late checkout for free, but it would cost $75 for 6 pm checkout. Bonvoyed again!
At least if there was a lounge, I could go hang out there for a couple of hours.
Just curious if you tried to escalate the request or if this involved the same FD manager who made the check-in experience so "pleasant"? I wonder if we have a small sampling of staff here who are creating problems and you just keep getting unlucky or if these are really policy changes pushed down from the either the franchisee or Marriott itself.