Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 18,075
The pandemic service leaves a lot to be desired in both lounges and restaurants.
Personally I have never been impressed with the Escape Lounges in OAK or RNO. Thankfully OAK has shown recent improvement and is back to buffet ordering, though I hate having to wait for drinks. To be fair the drink line is sometimes 10 deep at the United Clubs (if you want to pound drinks it seems Amex is the place to go).