Are people that are having success with contacting them have flights with them within 72 hours? Or status? I've been calling every day for the past week and have had several 3+ hr waits, and many 1 and 2+ hour waits and not once have I talked to someone. I've tried chat and most of the time I can't get in the queue, and the few times I have got into the queue, it kicked me out after an hour without talking to someone. I've sent a message via the form online and so far got the canned response with 15 business day estimate...

I don't have travel until the end of March (and its what I'm calling about, so I say as much in the phone tree), so I'm wondering if they could be highly prioritizing upcoming travel and I'm just always at the very end of the queue? Prioritizing members with status makes sense, but ideally after 2+ hours of waiting I'd start to be moving up the line, but it sure doesn't seem like it.