FlyerTalk Forums - View Single Post - Westin St. Francis, San Francisco [Master Thread]
Old Nov 14, 2004 | 7:57 am
  #33  
bigjim
 
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
Originally Posted by doug 2205
I ALWAYS request an upgrade,even if I have no status.
Often I get one, I assume because the hotel would rather put it's customers in a nicer room, and leave the least desirable ones empty, unless they're fully booked.
I agree that it doesn't hurt to ask; HOWEVER, for a customer with no status on a very low rate, I don't think that the hotel is doing itself any favors by giving out its best remaining rooms. #1, any walk-ins would be paying a higher rate for the nicer rooms, #2, those walk-ins would be entitled to the nicer room since they are actually paying for it. Congrats on getting a nicer room - I would probably offer you an upgrade if I were responsible for revenue management and give you a nice surcharge for it as well.

My concern is that there appeared to possibly be a sense of entitlement to an upgrade if one has status, even on a priceline stay and that has been beat to death already.
bigjim is offline